Shipping Processing & Return Policy
Shipping, Processing & Refund Policy
Payment Processing
All orders require 24–48 hours for payment processing and verification. Orders will not begin processing until payment has been successfully cleared.
Order Processing
Once payment has been confirmed, please allow 12–14 business days for order processing.
Each unit is carefully prepared to meet our quality standards. Processing times do not include weekends or holidays.
Shipping
After your order has been processed, it will be shipped via UPS.
- A tracking number will be provided once your order has shipped
- Shipping times may vary depending on your location and UPS delivery schedules
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Complimentary Consultation
Every purchase includes a free consultation (virtual or in-person).
This consultation is designed to help you with customization, styling, and overall wig maintenance.
Instructions on how to schedule your consultation will be included in your order confirmation email.
Refunds & Exchanges
All sales are final.
Due to the nature of our products, we do not offer refunds, returns, or exchanges under any circumstances.
Order Agreement
By placing an order, you agree to all terms outlined in this policy.
